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Exciting Experience Centre Agent role for HND Holders

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Exciting Experience Centre Agent role for HND Holders

  • Company: Vodafone Ghana Limited
  • Location: Greater Accra Region
  • Job category:
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Role Purpose

To play a frontline role in the delivery of a World Class Customer Experience. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database, determining eligibility.           

Key accountabilities and decision ownership

  • Create an outstanding customer experience
  • Ensure the attainment of high-Quality standards within the Contact Centre
  • Process Adherence
  • Reporting

Key performance indicators

  • Targets and KPIs
  • Increased customer loyalty, satisfaction and return on investment
  • Contact Centre standards
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Core competencies, knowledge, and experience

  • Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Powerpoint).
  • Excellent communication skills
  • Analytical Skills
  • Previous Call Centre experience will be preferred
  • Should be a customer service, oriented individual
  • Commercial awareness – an appreciation and interest in the mobile telecommunications industry
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Submit your CV and Application on Company Website: Click Here

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