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Application Support Monitoring Analyst – Vodafone Ghana Limited Jobs 2018

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Application Support Monitoring Analyst – Vodafone Ghana Limited Jobs 2018

  • Company: Vodafone Ghana Limited
  • Location: Greater Accra Region
  • Job category: IT/Telecoms

Role purpose:

Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.

Also responsible for support, maintenance, configuration and administration of business support systems across the Enterprise

Key accountabilities and decision ownership:

  • Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
  • Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability.
  • Ensure services are available as defined by SLA.
  • Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA.
  • Drive a cultural change towards innovation, speedy solutions, and operations in line with Agile and DevOps.
  • Provide the required support when required to other system owners and project teams to help them achieve their targets.
  • Make recommendations for upgrades to existing applications and/or for the
  • purchase of new or replacement applications.
  • Manage all assigned systems end-to-end and ensure alerts, licenses, certificates, and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions.
  • Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers.
  • Ensure a DR is set up for all assigned systems and ensure DR tests are conducted twice in a year to ensure systems are tested and ready to failover.
  • Ensure documentation is received for any new systems handed over. Work with developers and BAs to put together documentation for assigned systems you are currently working on.
  • Responsible for keeping documentation updated at least once a year and after every upgrade or patching.

 

Core competencies, knowledge, and experience

  • Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.
  • Must have Application Support experience and strong problem-solving abilities.
  • Good interpersonal and stakeholder management skills.
  • Project management capability
  • Good understanding of monitoring technologies and IT solution generally
  • Experience in some of the following technologies:
  1. OS Layer:  Unix / Linux / Windows /Android / iOS
  2. Transport Layer: TCP/IP Protocols
  3. Database: Oracle/ SQL 
  4. Middleware: Oracle Fusion and others
  5. Application level: Java / XML/ CORBA / IIS / Apache Tomcat
  • Very customer focused
  • Innovation driven
  • Self-Starter
  • Minimum Supervision
  • Minimum of 3 years’ experience in IT and related roles especially in Operations.
  • Understanding of Monitoring Tools and Operations
  • Alignment on monitoring tools evolution, roadmaps, and new technology advances
  • Good interpersonal skills
  • Good communication skills
  • Good stakeholder management skills
  • Analytical, with troubleshooting and problem-solving skills
  • Team player
  • Must be able to delegate when appropriate
  • Coach to have a backup during absence

 

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