There’s really only one way to solve this problem and you may not like it. If you enter the wrong password on an iOS device six times in a row, you’ll be locked out and a message will say that your device is disabled. Unless you made a backup before you forgot your password, there isn’t a way to save your device’s data. You’ll need to erase your device, which deletes all of your data and settings. Here’s what to do.
Erase your device with recovery mode to remove your password
If you’ve never synced with iTunes, you’ll need to use recovery mode to restore your device. This will erase the device and its password.
- Connect your iOS device to your computer and open iTunes. If you don’t have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restarts it:
- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
3. When you see the option to Restore or Update, choose Restore.
4. iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you’ll need to repeat steps 2 and 3.
5. Wait for the process to finish. Then you can set up and use your device.
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